Returns | Exchanges

Returns

We are confident that all items purchased from us are in perfect order. If this is not the case please contact us immediately and supply photos via email at joanne@jokidd.co.nz. We will do everything we can to resolve this situation to your satisfaction, and we will happily meet our obligations under the Consumer Guarantees Act.

We do not give cash refunds if you simply change your mind.

All returns must be received within 10 days of the invoice date. The item must be in perfect condition with the original tags attached. Worn, soiled, odorous, damaged, or altered items cannot be returned. Damaged items may be exchanged for something in our online shop (to equal value), or returned for a full refund. Please Note: Refunds will be credited to your original method of payment.

Sizing

In order to avoid issues with sizing we are happy to discuss prior to purchase. In the rare situation when you do purchase the wrong size we are happy to exchange if we have the same item in the size you require. You will need to cover postage for the exchanged item. Please do not hesitate to contact us.

Exchange

If for any reason any item you have purchased is not what you expect (wrong colour, size or you are unhappy with your purchase in anyway), it can be returned for an exchange or credit note (excluding shipping costs) provided it is in new and saleable condition.

The following conditions must be met for your product to be eligible for an exchange or credit:

  • The item is unused, unworn and in brand new condition with the original labels attached.
  • A copy of a valid receipt/invoice is included with the return.
  • The item is returned within 7 days of being received by you.

Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you.

Jo Kidd does not offer returns or exchanges on sale items. Nor are we able to provide refunds for changes of mind – credit note or exchange only.